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FAQ

FAQ

Welcome to the FAQ section of Ohanime. Here, we've compiled answers to some common questions to make your shopping experience more convenient and enjoyable.

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**1. How do I place an order?

  • To place an order, browse our collection, select your desired items, and add them to your cart. Proceed to checkout, provide your shipping and payment information, and confirm your order.

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**2. Do you offer international shipping?

  • No, Currently, we only offer shipping within New Zealand.

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**3. What payment methods do you accept?

  • We accept a variety of payment methods, including credit/debit cards, PayPal. Choose your preferred method during checkout.

 

**4. How can I track my order?

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your order's progress.

 

**5. What is your return and refund policy?

 

**6. Are your products authentic and official?

  • Yes, all our products are authentic and officially licensed merchandise. We work directly with reputable suppliers to ensure product authenticity.

 

**7. What is the difference between new and pre-owned items?

  • New items are brand new and never used, while pre-owned items have been previously owned and may show signs of wear. Please see the product descriptions for specific details.

 

**8. Can I cancel a pre-order?

  • Pre-orders are generally non-cancellable and non-refundable. Please review our Pre-Order Policy for more information.

 

**9. How can I contact your customer support?

  • You can reach our customer support team via email at info@ohanime.co.nz or through our Contact Us page.

 

**10. What if my order arrives damaged or with missing parts? - In the rare event that your order arrives damaged or with missing parts, please contact our customer support team within 7 days of receipt. We will assist you in resolving the issue promptly.

 

**11. Is my personal information secure on your website? - Yes, we take data security seriously.

 

**12. Do you offer discounts or promotions? - We occasionally offer discounts and promotions. To stay updated, subscribe to our newsletter or follow us on Facebook page, Instagram and Tiktok.

If you have any questions not covered in this FAQ, please don't hesitate to reach out to our customer support team. We're here to assist you with any inquiries or concerns you may have.

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Thank you for choosing Ohanime for your anime figure collecting needs!

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